Terms of Service

1. The Platform and our role

CourierBase is a logistics dispatch and settlement platform that connects logistics companies, fleets, and drivers for last-mile delivery in Australia. We provide the technology that receives delivery orders, makes them available to drivers, records delivery outcomes, and administers settlement between the parties.

We are not a carrier and we are not a party to the delivery services. We do not take possession of, carry, or handle goods. We do not employ drivers. The delivery services are performed by the driver, and the contractual relationship for those services is between the logistics company and the driver (and, where applicable, the fleet). We are not responsible for the performance of those services.

2. Our role in payments — agent, not principal

Where we administer payment for delivery services, we act as agent. We collect the delivery charge from the logistics company and pay the amounts due to the driver and, where applicable, the fleet, on the logistics company’s behalf. The amount we retain is our platform service fee for providing the Platform and administering settlement.

We do not operate a deposit, stored-value, or money-transfer service, and we do not hold funds for you as an investment or on your instruction. Funds are held and moved by our third-party payment provider (see clause 6). Our fees are described in clause 6 and, where applicable, in your separate agreement with us.

3. Accounts and eligibility

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for keeping your credentials secure. Tenant accounts (logistics companies and fleets) require review and approval by us before live actions are enabled, and we may decline an application at our discretion.

You must be at least 18 years old and, where you register on behalf of an entity, you warrant that you are authorised to bind that entity to these Terms.

4. Fleets, drivers, and compliance

Drivers join the Platform through a fleet. Before performing deliveries, a driver must complete onboarding, which includes identity and licence verification, business registration details, and payout account setup.

You are responsible for holding and maintaining all licences, vehicle registrations, insurances, work rights, and other authorisations required to perform delivery services, and for keeping them current. A fleet is responsible for the accuracy of the vehicle and driver information it submits and warrants that it has authority to submit that information.

We may carry out verification, periodic audits, and spot checks at any time. We may pause, suspend, or remove accounts that do not meet our compliance requirements, that submit inaccurate information, or where we reasonably suspect fraud. Where inaccurate information is submitted by a fleet, we may apply those measures to that fleet and to drivers associated with it.

Drivers engage as independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between us and a driver or fleet, except for the limited payment agency described in clause 2.

5. Delivery records, evidence, and disputes

Settlement is based on the delivery records available to us. Depending on how a delivery was performed, those records may be generated on the Platform, or they may be provided to us by the logistics company or its delivery partner in a reconciliation statement.

Where a delivery is performed on a third party’s platform, the proof-of-delivery verification carried out by that party, as reflected in the reconciliation statement provided to us, determines whether the delivery occurred for settlement purposes. A dispute about whether a delivery occurred, or about the condition of goods, must be raised with that party and is not determined by us.

Where a delivery is performed on the Platform, our records — including delivery status, timestamps, proof-of-delivery capture, and location data — are the record on which settlement, service-level assessment, and dispute resolution are based.

Disputes about the settlement itself — for example a delivery you believe is missing from a statement, duplicated, or attributed to the wrong driver — must be raised with us within 7 days of the relevant statement being made available. After that period the statement is treated as accepted, except where the law provides otherwise.

6. Fees, payments, and settlement

Payment processing. Phase 1 payouts are made by bank transfer to the account recorded in your CourierBase payout profile. You must provide accurate details and tell us promptly if they change. A BSB format check is not confirmation that the account exists or belongs to you. We may use a bank or payment provider to transmit a payout and may add an optional verified payment method in a later phase.

Platform fee. We charge a single platform service fee calculated on the value of delivery orders. The applicable rate is disclosed in-product and is the same for every driver. It is not varied by which fleet a driver is associated with.

Driver earnings. A driver’s share of the value of a delivery order is a fixed percentage, disclosed in-product, and is determined when the work is accepted. We do not deduct any fleet commission or other volume-based amount from a driver’s earnings, and the amount shown when a job is accepted is the amount settled for that job, subject only to a correction where the underlying delivery record is itself corrected or the delivery did not occur.

Fleet commission.Where a fleet has agreed commission terms with us, a commission calculated on that fleet’s delivery volume is payable to the fleet. That commission is paid out of our platform service fee, not out of any driver’s earnings.The applicable rate is determined after the close of each business day by reference to that fleet’s volume for the day, in the business-day timezone notified in-product. The arrangement is between us and the fleet, and no driver is a party to it or bears any part of it.

We do not advance funds. Amounts owing to drivers and fleets accrue when the relevant deliveries are completed, but become payable only after we have received cleared payment for those deliveries from the logistics company or upstream customer. Until then, amounts are recorded as accrued and are not paid out. Payment runs occur on a periodic cycle notified in-product.

GST. Unless stated otherwise, amounts are expressed exclusive of GST, and GST is payable in addition where applicable. Where you are registered for GST, we may issue recipient-created tax invoices for amounts we pay you, and you agree not to issue tax invoices for those supplies.

Non-payment. Where a logistics company fails to pay by the due date, we may suspend the acceptance of new orders, suspend dispatch of outstanding orders, and withhold settlement of affected amounts until payment is received.

7. Goods, insurance, and risk

Risk in goods remains with the logistics company and its customer at all times. We do not insure goods and we are not liable for loss of, damage to, or delay in delivery of goods.

Drivers and fleets are responsible for obtaining and maintaining any insurance appropriate to their operations, including motor vehicle and public liability insurance. Goods-in-transit insurance is not currently required by us as a condition of using the Platform, and our not requiring it is not advice that it is unnecessary for your circumstances.

You must not submit for delivery any item that is unlawful, dangerous, or prohibited by the carrier or by law. We may refuse or remove such orders.

8. Acceptable use

You must not misuse the Platform, including by attempting to gain unauthorised access, interfering with its operation, scraping or bulk-extracting data, uploading unlawful content, circumventing the Platform to transact off-platform in a way that avoids fees, or using it to facilitate any illegal activity. You must comply with all applicable laws when using the Platform.

9. Intellectual property

The Platform, including its software, design, and content, is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Platform in accordance with these Terms. You retain ownership of data you submit, and grant us the rights necessary to operate the Platform, provide the services, and produce aggregated and de-identified analytics.

10. Disclaimers and liability

The Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, we exclude all warranties not expressly set out in these Terms. We do not warrant that the Platform will be uninterrupted or error-free.

To the extent permitted by law, we are not responsible for: failure to deliver, late delivery, or misdelivery by a driver, fleet, or third-party carrier; errors, outages, or changes in third-party systems we integrate with, including payment, mapping, messaging, and upstream logistics systems; inaccurate address, contact, or order data supplied to us; or loss of profits, revenue, business, or data.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to resupplying the services or paying the cost of having them resupplied. Subject to the preceding sentences, our aggregate liability arising out of or in connection with the Platform is limited to the total fees paid to or retained by us in respect of your account in the month before the event giving rise to the liability.

11. Suspension and termination

You may stop using the Platform at any time. We may suspend or terminate your access where you breach these Terms, where required by law, where your compliance documentation lapses, or where we reasonably suspect fraud or misuse. We may also terminate for convenience on reasonable notice.

Termination does not affect amounts already accrued. Amounts owing to you at termination remain subject to clause 6, including the requirement that we have received payment from the relevant logistics company or upstream customer.

12. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Onboarding requires identity documents, which we collect and retain for verification, compliance, and audit purposes as described in that policy.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Platform. Continued use after changes take effect constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

15. Contact

These Terms are issued by CBT INNOVATION PTY LTD (ABN 79 699 301 061). You can reach us through the support channels available within the Platform.