CBT INNOVATION PTY LTD · ABN 79 699 301 061

Terms of Service

Last updated: 14 October 2026

These Terms of Service (Terms) govern your access to and use of the CourierBase platform and related services (the Platform), operated by CBT INNOVATION PTY LTD (ABN 79 699 301 061) (we, us, our). By registering for or using the Platform you agree to these Terms.

These Terms apply to all Platform users. Some clauses apply only to a particular type of user — a logistics company (which gives us delivery orders and pays us for them), a fleet (which organises vehicles and drivers), or a driver (which performs deliveries as an independent contractor). Separate written agreements may also apply to logistics companies and fleets. Where a separate agreement conflicts with these Terms, that agreement prevails to the extent of the inconsistency.

1. The Platform and our role

CourierBase is a logistics dispatch and settlement platform that connects logistics companies, fleets, and drivers for last-mile delivery in Australia. We provide the technology that receives delivery orders, makes them available to drivers, and records delivery outcomes, and we settle those deliveries with the logistics companies, drivers, and fleets concerned.

We do not take possession of, carry, or handle goods, and we do not employ drivers. For the deliveries settled through CourierBase, the logistics company buys the delivery services from us, and we engage the driver, as an independent contractor, to perform them (see clause 2). A fleet that introduced a driver or provides a driver’s vehicle is not a party to that engagement. Our responsibilities to a logistics company for those deliveries are set out in our separate agreement with it.

2. Our role in payments

A logistics company pays us for the delivery services settled through CourierBase. If you are a driver, we engage you to perform those delivery services and we pay you for them. If you are a fleet, we pay your commission as described in clause 6.

We do not operate a deposit, stored-value, or money-transfer service, and we do not hold funds for you as an investment or on your instruction.

3. Accounts and eligibility

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for keeping your credentials secure. Tenant accounts (logistics companies and fleets) require review and approval by us before live actions are enabled, and we may decline an application at our discretion.

You must be at least 18 years old and, where you register on behalf of an entity, you warrant that you are authorised to bind that entity to these Terms.

4. Fleets, drivers, and compliance

Drivers join the Platform through a fleet. Before performing deliveries, a driver must complete onboarding, which includes identity and licence verification, business registration details, and payout account setup.

You are responsible for holding and maintaining all licences, vehicle registrations, insurances, work rights, and other authorisations required to perform delivery services, and for keeping them current. A fleet is responsible for the accuracy of the vehicle and driver information it submits and warrants that it has authority to submit that information.

We may carry out verification, periodic audits, and spot checks at any time. We may pause, suspend, or remove accounts that do not meet our compliance requirements, that submit inaccurate information, or where we reasonably suspect fraud. Where inaccurate information is submitted by a fleet, we may apply those measures to that fleet and to drivers associated with it.

Drivers engage as independent contractors. A driver decides whether and when to make themselves available to perform deliveries; a logistics company may ask a driver to say in advance, usually the day before, whether they will take deliveries on a given day. Nothing in these Terms requires a driver to work minimum hours or a minimum number of deliveries, or prevents a driver from working for others, including other logistics companies and platforms. We pay drivers for the deliveries they perform, not for their time. A driver provides the vehicle they use, whether owned or rented, and we do not reimburse the costs of that vehicle or of performing deliveries. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between us and a driver or fleet.

5. Delivery records, evidence, and disputes

Settlement is based on the delivery records available to us. Depending on how a delivery was performed, those records may be generated on the Platform, or they may be provided to us by the logistics company or its delivery partner in a reconciliation statement.

Where a delivery is performed on a third party’s platform, the proof-of-delivery verification carried out by that party, as reflected in the reconciliation statement provided to us, determines whether the delivery occurred for settlement purposes. A dispute about whether a delivery occurred, or about the condition of goods, must be raised with that party and is not determined by us.

Where a delivery is performed on the Platform, our records — including delivery status, timestamps, proof-of-delivery capture, and location data — are the record on which settlement, service-level assessment, and dispute resolution are based.

Disputes about the settlement itself — for example a delivery you believe is missing from a statement, duplicated, or attributed to the wrong driver — must be raised with us within 7 days of the relevant statement being made available. After that period the statement is treated as accepted, except where the law provides otherwise.

6. Payments and settlement

Payment processing. Phase 1 payouts are made by bank transfer to the account recorded in your CourierBase payout profile. You must provide accurate details and tell us promptly if they change. A BSB format check is not confirmation that the account exists or belongs to you. We may use a bank or payment provider to transmit a payout and may add an optional verified payment method in a later phase.

No fee for drivers or fleets. We do not charge drivers or fleets a fee for using the Platform. A logistics company pays us for delivery services at the prices agreed with it.

Driver earnings. The price we pay a driver for a delivery is a fixed percentage of the value of the delivery order, disclosed in-product. It is the same for every driver, is not varied by which fleet a driver is associated with, and is determined when the work is accepted. We do not deduct any fleet commission or other volume-based amount from a driver’s earnings, and the amount shown when a job is accepted is the amount settled for that job, subject only to a correction where the underlying delivery record is itself corrected or the delivery did not occur, and to any early payment discount you agree to under “Early payment” below.

Fleet commission.Where a fleet has agreed commission terms with us, a commission calculated on that fleet’s delivery volume is payable to the fleet. We pay that commission ourselves; it does not come out of any driver’s earnings.The applicable rate is determined after the close of each business day by reference to that fleet’s volume for the day, in the business-day timezone notified in-product. The arrangement is between us and the fleet, and no driver is a party to it or bears any part of it.

Logistics company rules and charges.When you perform deliveries for a logistics company through CourierBase, you agree to comply with that logistics company’s delivery rules, including its proof-of-delivery and return requirements, as made available to you in-product (see the delivery rules). We will tell you before a change to those rules applies to deliveries you perform. If, under those rules, a logistics company deducts an amount from what it pays us in respect of a delivery you performed — for example to pay for a customer’s loss, or as a penalty for a breach of its rules such as a late return:

  1. you bear that amount in full, at the amount the logistics company deducted and without any mark-up (excluding any GST component where the logistics company’s deduction includes GST and you are not registered for GST);
  2. we will show each amount in your account, with the parcel reference, its type and the amount, and deduct it as a separate item on the next document we issue to you, carrying any balance forward to later documents; and
  3. an amount we have not recovered by deduction within 90 days of first showing it to you may be recovered from you as a debt.

Whether a charge is correct is decided by the logistics company under its rules, as for other disputes about whether a delivery occurred (clause 5). If you dispute a charge, tell us and give us your evidence: we will pass it on to the logistics company and tell you its answer. If the logistics company withdraws or reduces a charge, we will refund the difference to you.

When we pay you.Amounts owing to drivers and fleets accrue when the relevant deliveries are completed and are settled once we have reconciled them with the records of the logistics company concerned. Each logistics company pays us on its own payment terms. We pay a settled amount after we have received cleared payment for those deliveries from that logistics company, in the next payment run; payment runs occur on a periodic cycle notified in-product. If a law requires us to pay you within a shorter period, we will pay you within that period. For each settled amount we show you in-product the date by which we expect to pay it. That date is an estimate, not a promise: if the logistics company pays us late, we pay you later, as described under “If a logistics company pays us late or not at all”.

If a logistics company pays us late or not at all. If a logistics company has not paid us for deliveries by its due date, we will take reasonable steps to recover the payment, tell you which amounts owing to you are affected, and pay those amounts in the next payment run after we receive the payment. If we recover only part of it, we will pay you the same proportion of the amounts owing to you for those deliveries. While a logistics company is overdue, we may stop accepting new orders from it and stop dispatching its outstanding orders.

Early payment (optional). After an amount has been settled, we may offer to pay it to you before we would otherwise pay it, for a lower amount (an early payment). Before you ask for an early payment we show you in-product the amount we will pay you, the amount otherwise payable, and the date by which we would otherwise expect to pay it. If you ask for an early payment and we pay it:

  1. the difference between the amount otherwise payable and the amount we pay you is a discount on the price of the Supplies it relates to, which you agree to in exchange for being paid earlier;
  2. we will issue a recipient-created adjustment note for that discount or, if you are not registered for GST, a document recording it;
  3. we will not ask you to repay the early payment because the logistics company does not pay us, pays us late, or pays us less. This does not affect a correction under clause (e) of “GST and invoicing” where the underlying delivery record is corrected; and
  4. you may cancel your request until we start processing it, as shown in-product.

Early payment is optional. Asking or not asking for it does not affect the work offered to you, how your work is settled, or any other amount payable to you. We may stop offering early payment, or decline a particular request (for example when our limit for early payments has been reached), at any time; that does not affect a request we have already accepted.

GST. Unless stated otherwise, amounts are expressed exclusive of GST, and GST is payable in addition where applicable.

GST and invoicing

(a) Who this applies to.This section applies to the delivery services you supply to CBT Innovation Pty Ltd (ABN 79 699 301 061) (“we”) that are settled through CourierBase (the “Supplies”).

(b) Recipient-created tax invoices. Where you are registered for GST, you and we each acknowledge that we are registered for GST at the time you accept these Terms, and we agree that:

  1. we may issue recipient-created tax invoices, and recipient-created adjustment notes, for the Supplies;
  2. you will not issue tax invoices or adjustment notes for the Supplies;
  3. you will tell us within 14 days if you stop being registered for GST, or if your ABN is cancelled or changes; and
  4. we will tell you if we stop being registered for GST.

This agreement applies for as long as you have a CourierBase account and ends if either of us ends it in writing. The written agreement printed on each recipient-created tax invoice also applies.

(c) If you are not registered for GST, or register later. Where you are not registered for GST, no GST is added to amounts we pay you, and the document we issue on your behalf is not a tax invoice. If you register for GST, tell us straight away. When we confirm your registration on the Australian Business Register, we add GST to amounts for deliveries completed on or after the date your registration takes effect, where we have not yet issued a document for those amounts. We do not add GST to amounts already covered by a document issued before we confirm your registration.

(d) Your ABN and GST details. You must give us accurate ABN and GST details and keep them up to date. We rely on the Australian Business Register to decide whether GST is added to what we pay you.

(e) Mistakes and changes.If an amount on a document turns out to be wrong — because a delivery record is corrected, because the Australian Business Register shows a registration or cancellation that applies to earlier dates, or because we made an error — we will correct it by issuing an adjustment note or replacement document where the law requires one, and:

  1. if we have underpaid you, including GST you were entitled to, we will pay the difference in a later payment run; and
  2. if we have overpaid you, including GST that was not payable, the overpaid amount is a debt you owe us.

(f) Recovering an overpayment. Before we recover an overpaid amount, we will give you written notice of the amount and why it was overpaid. If you do not dispute it within 14 days of the notice, we may deduct it from amounts we later pay you under these Terms. If you dispute it, we will not deduct it while we work through the dispute with you in good faith. We will not deduct more than the amount overpaid, and an amount we cannot recover by deduction within 90 days may be recovered as a debt.

(g) Losses caused by inaccurate details. You are responsible for, and must pay us the amount of, any GST credit we are denied and any penalty or interest imposed on us, to the extent it is directly caused by your ABN or GST details being inaccurate or by your not telling us of a change under clause (b)(3). This does not apply to the extent the loss was caused by our own error or negligence. We are likewise responsible to you for any GST-related amount you lose to the extent it is directly caused by an error in a document we issue.

(h) How amounts are worked out and questioned. We work out the value of the Supplies from the settlement records described in these Terms. A question about an amount on a document should be raised with us within 7 days after the document is made available to you, as for settlement statements. Raising it later does not stop a correction under clause (e) where a record is shown to be wrong.

(i) Documents. We issue documents electronically. A document is issued to you when it is made available in your CourierBase account or sent to the email address on your account, whichever happens first. We keep a copy of each document for at least five years.

7. Goods, insurance, and risk

Risk in goods remains with the logistics company and its customer at all times. We do not insure goods and we are not liable for loss of, damage to, or delay in delivery of goods.

Drivers and fleets are responsible for obtaining and maintaining any insurance appropriate to their operations, including motor vehicle and public liability insurance. Goods-in-transit insurance is not currently required by us as a condition of using the Platform, and our not requiring it is not advice that it is unnecessary for your circumstances.

You must not submit for delivery any item that is unlawful, dangerous, or prohibited by the carrier or by law. We may refuse or remove such orders.

8. Acceptable use

You must not misuse the Platform, including by attempting to gain unauthorised access, interfering with its operation, scraping or bulk-extracting data, uploading unlawful content, or using it to facilitate any illegal activity. You must comply with all applicable laws when using the Platform.

9. Intellectual property

The Platform, including its software, design, and content, is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Platform in accordance with these Terms. You retain ownership of data you submit, and grant us the rights necessary to operate the Platform, provide the services, and produce aggregated and de-identified analytics.

10. Disclaimers and liability

The Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, we exclude all warranties not expressly set out in these Terms. We do not warrant that the Platform will be uninterrupted or error-free.

To the extent permitted by law, we are not responsible for: failure to deliver, late delivery, or misdelivery by a driver, fleet, or third-party carrier; errors, outages, or changes in third-party systems we integrate with, including payment, mapping, messaging, and upstream logistics systems; inaccurate address, contact, or order data supplied to us; or loss of profits, revenue, business, or data.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to resupplying the services or paying the cost of having them resupplied. Subject to the preceding sentences, our aggregate liability arising out of or in connection with the Platform is limited to the total amounts paid or payable by you to us, or by us to you, in connection with your account for the month before the event giving rise to the liability. This limit does not apply to amounts owing to you under clause 6.

11. Suspension and termination

You may stop using the Platform at any time. We may suspend or terminate your access where you breach these Terms, where required by law, where your compliance documentation lapses, or where we reasonably suspect fraud or misuse. We may also terminate for convenience on reasonable notice.

Termination does not affect amounts already accrued. Amounts owing to you at termination are paid as described in clause 6.

12. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Onboarding requires identity documents, which we collect and retain for verification, compliance, and audit purposes as described in that policy.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Platform.

If you are a driver, we will ask you to accept a new version in your CourierBase account. Until you accept it, the version you last accepted continues to apply to you, except for a change we must make to comply with the law. Some features may be available only to drivers who have accepted the version that introduces them.

For other users, continued use after a change takes effect constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

15. Contact

These Terms are issued by CBT INNOVATION PTY LTD (ABN 79 699 301 061). You can reach us through the support channels available within the Platform.